“Customer Service is not a department, it’s everyone’s job.” – Anonymous
Customer service is a smile, a genuine warm welcome, a patient, listening ear for what is being said, and always remember the old adage of “Kindness Matters”; it really does matter. Recognizing that when our clients call us or come in with questions and concerns, they are not an interruption in our day, they MAKE our day!
Our clients are the primary reason we show up everyday, ready to work with and for them. The best customer service begins in the workplace, treating the folks we see and work with everyday with the same respect and positivity that we’d expect to receive. That customer service “culture” flows through to interactions with our clients, whether by phone, email or face to face meetings.
As Martin Oliver said, “Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.” I believe that when the workplace mindset is to provide out-of-the-ordinary customer service, for clients and for co-workers, we are all winners.
About the Author: Peg Campbell joined the PFBF CPAs team in 2006 to bring excellent support to our team and superior customer service to our clients. Peg takes the time to welcome every client who calls or visits our office, making sure all of their needs are met. She co-manages the front office, processes tax returns, and supports our team of accountants.